DIRECT PAYMENTS
Managing care package funds
ILBP helps clients, families and commissioners manage direct payment funds in a clear, structured way so care packages stay on track and within budget.
We make sure money is used for its intended purpose, providers are paid on time and records are kept in a format that supports reviews and audits.
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Day to day management of direct payment funds
Our role is to make sure direct payments are used in line with the agreed care plan. We prioritise stability and clarity so that everyone involved understands how funds are being used.
Scheduled payments
Regular payments to agencies and personal assistants.
Agreed frequencies (weekly, four weekly, monthly) built into our systems.
Payment runs that align with funding cycles.
One off and ad hoc spends
Clear process for authorising equipment or respite spends.
Checks that items are in line with care plan outcomes.
Records kept so one off spends can be explained at review.
Balances and contingencies
Monitoring balances to avoid build up or shortfalls.
Options for contingency funds for emergencies.
Early conversations if patterns suggest the budget needs review.
Working alongside local authorities and NHS teams
Commissioning and reviewing teams need clear information to decide whether a direct payment is delivering what it should. Our management model is designed to support that decision making.
Agreed spend categories that mirror the support plan (for example, core hours, respite, transport).
Visibility of underspend or overspend so budgets can be adjusted in good time.
Named contacts who understand your local policies around flexibility and permitted spends.
Information packaged in a way that reviewing officers and auditors can use quickly.
Support for care providers and personal assistants
Providers and personal assistants need confidence that they will be paid correctly and on time. Our processes are designed to reduce admin and financial uncertainty wherever possible.
Clear guidance on how and when to submit invoices or timesheets.
Checks against agreed rates and authorised hours before payment.
Prompt communication where there are queries about invoices or changes to support arrangements.
Reduced risk of unpaid bills and sudden breakdowns in support.
Adjusting funds when care packages change
Direct payments rarely stay exactly the same over time. Changes in need, hospital stays or provider moves often mean the financial picture has to be updated quickly and safely.
Temporary pauses or reductions in payments during hospital admissions where agreed with the funding team, taking account of ongoing care and employment commitments.
Rerouting funds when clients change providers or move area.
Reviewing spending patterns after changes to check the budget still fits.
Working with commissioners where an increase or reshaping of the package may be needed.
Why structured fund management matters
Helps keep care packages stable and sustainable.
Reduces the risk of unmanaged underspend or unplanned overspend.
Makes it easier to evidence that money is being used as agreed.
Case studies
Examples of how managed direct payment accounts support people to get the right care in a flexible, accountable way.
No published case studies in this category yet.