LEGAL
Privacy Policy
This privacy policy explains how ILBP collects, uses and protects your personal information when you use our website, contact us, or refer a client to our services.
At a glance
We only collect personal data that we need to provide our services and respond to enquiries.
We use appropriate safeguards and restrict access to sensitive information.
You have rights over your personal data, including access and correction.
1) Who we are
This website is operated by [Owner to confirm legal company name] (“ILBP”, “we”, “us”).
Data controller
ILBP acts as the data controller for personal data collected through this website and during enquiries.
Contact details
Email: info@ilbp.co.uk
Phone: 0161 912 0099
Contact address: Suite 8, Station House, New Hall Hey Road, Rawtenstall, Rossendale, BB4 6AJ.
2) What personal data we collect
The personal data we collect depends on how you interact with us. This may include:
Contact details (name, email address, phone number, organisation).
Referral or enquiry information you submit through forms or email.
Website usage data, for example, pages visited and device information.
3) How we use your information
We use personal data to:
Respond to enquiries and callback requests.
Process referrals and provide our services.
Maintain records, reporting and audit trails as appropriate.
Improve our website and user experience.
Protect against fraud and support safeguarding.
4) Lawful basis for processing
We process personal data under one or more lawful bases, including:
Legitimate interests
For responding to enquiries, maintaining service quality, and protecting the organisation and service users.
Contract or steps to enter a contract
Where you ask us to provide services or take steps as part of an engagement.
Legal obligation
Where we must comply with applicable laws or regulatory requirements.
Consent (where applicable)
For certain cookies or analytics where consent is required. You can withdraw consent at any time.
5) Special category data and client information
In a social care context, referrals may include sensitive information, for example, health information or capacity assessments. Where we receive such data, we apply additional safeguards and only use it for legitimate purposes related to providing services and protecting vulnerable adults.
6) Who we share data with
We may share data with:
Local authorities, care providers and professionals involved in a referral, where appropriate.
Our service providers, for example, IT, hosting, email and analytics providers, under appropriate agreements.
Regulators or authorities where legally required.
7) Cookies and analytics
We may use cookies and similar technologies to operate the site and understand usage. If we use a cookie banner, you can manage preferences at any time. See our Cookie Policy for details.
8) Data retention
We keep personal data only as long as needed for the purposes described above, including legal, regulatory or safeguarding requirements. Retention periods can vary depending on the nature of the enquiry or service.
9) How we keep data secure
We use appropriate measures to protect personal data, including:
Access controls and permissions based on staff roles.
Secure systems and supplier due diligence.
Staff training and confidentiality requirements.
Procedures to manage and report incidents.
10) Your data protection rights
You may have the right to:
Request access to your personal data.
Request correction of inaccurate data.
Request deletion in certain circumstances.
Object to or restrict processing in certain circumstances.
Request data portability where applicable.
To exercise your rights, contact us using the details above.
11) Complaints
If you have concerns about how we use your personal data, please contact us first so we can try to resolve it. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
12) Changes to this policy
We may update this privacy policy from time to time. The latest version will always be available on our website.
Need help or want to make a request?
Contact ILBP about data protection queries, referrals, or urgent case discussions.
CONTACT
Speak to the right team
Use the contact details below to reach the team best suited to your enquiry.
ILBP Appointeeships
Email or call our team for support.
ILBP Deputies, One off Orders & Tenancy Agreements
Email or call our team for support.
ILBP Direct Payments & PHBs
Email or call our team for support.
If you’re unsure, call 0161 912 0100 and we’ll direct you.