DIRECT PAYMENTS
Support for local authorities & NHS teams
ILBP partners with local authorities and NHS teams to design, deliver and monitor direct payments in a way that is safe, sustainable and straightforward to oversee.
From individual cases to larger programmes, we help you manage financial risk, reduce admin pressure and provide clear evidence that funds are being used in line with policy and support plans.
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A partner for commissioning, operations and finance
Direct payments can unlock flexibility and better outcomes, but they also carry financial and safeguarding responsibilities. We work alongside your teams so that managed accounts support, rather than strain, local systems.
Commissioning
Input into how managed accounts are offered and used.
Support to design pathways that work for your local model.
Clear information to support value for money decisions.
Operational teams
Named ILBP contacts aligned to your locality or team.
Help with complex or fragile cases where finances are a risk.
Clear processes for communication when circumstances change.
Finance & audit
Reporting aligned with your financial years and review cycles.
Transparent fee structures and clear invoices.
Evidence to support internal and external audit requirements.
Referral pathways that fit your caseload
We can work with a small number of complex cases, larger blocks of clients, or a mixture of both. The aim is to make it easy for practitioners to know when ILBP is the right option.
Agreed criteria for when a managed direct payment account is appropriate.
Simple referral forms and routes that fit your existing systems.
Options for phased onboarding of existing caseloads where needed.
Regular check ins to review demand, pressures and learning.
Support through reviews, inspections and periods of change
When direct payments are in the spotlight, whether through internal reviews, external inspection or organisational change, a reliable managed account partner can make a real difference.
Coordinated information for inspections and thematic reviews.
Support to respond to queries about individual cases or trends.
Help to reshape arrangements where policies, budgets or priorities are changing.
Focus on learning and continuous improvement, not just compliance.
Benefits for your local system
Our role is to complement your internal teams, not replace them. By taking on the heavy lifting of money management, we free up professional time and reduce avoidable financial risk.
Less time spent by social workers and nurses on chasing invoices or receipts.
Fewer crises driven by unmanaged spend, debt or provider nonpayment.
Stronger evidence base for strategic decisions about direct payments.
Greater confidence for senior leaders, members and boards that public funds are protected.
Why partner with ILBP?
Experience working with multiple local authorities and NHS teams.
Systems designed for transparency, safeguarding and audit.
A single specialist partner across appointeeships, deputyships and direct payments.
Case studies
Examples of how managed direct payment accounts support people to get the right care in a flexible, accountable way.
No published case studies in this category yet.