DIRECT PAYMENTS
Support for care providers & personal assistants
ILBP works directly with home care agencies, support providers, residential services and personal assistants so that direct payment funds are translated into reliable, on time payments for the care they deliver.
Our aim is to remove financial uncertainty, reduce the time spent chasing invoices and give providers a clear, consistent point of contact when questions arise.
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A clear financial partner for care providers and PAs
We see providers and personal assistants as key partners in delivering good outcomes. Our role is to make sure direct payment money flows smoothly from the account to the people and services delivering support.
Reliable payments
Agreed payment schedules and methods.
Prompt processing of authorised invoices.
Clear communication if there are queries or missing details.
Clear points of contact
Named ILBP contacts for blocks of clients or localities.
Simple routes for raising questions about specific cases.
Information that aligns with local authority expectations.
Support when things change
Adjusting payments when hours or rates are reviewed.
Help to reflect changes agreed in support plans.
Constructive conversations where concerns or arrears emerge.
Day to day support for agencies and personal assistants
We help providers and personal assistants understand how the direct payment account works, what information we need, and how to keep payments running smoothly.
Guidance on invoice formats and what needs to be included.
Clarity about cut off dates and timescales for payment runs.
Support with reconciling payments against hours or visits delivered.
Help for personal assistants who may be new to direct payments.
Working together when pressures or concerns arise
Sometimes, changes in care, disputes or wider financial issues mean that payments need extra discussion. We work alongside local authorities, providers and families to find safe, practical solutions.
Escalation routes where there are concerns about how funds are being used.
Joint conversations with commissioners or social workers when packages need to be reviewed.
Constructive planning to manage arrears and prevent breakdowns in care.
Clear records of discussions and decisions to support safeguarding and quality assurance.
Benefits for your organisation and staff
Our managed account model is designed to free up provider time to focus on delivering care, rather than chasing payments or navigating financial admin.
Fewer hours spent by managers and coordinators on finance queries.
More predictable cash flow from direct payment funded packages.
Better visibility of what has been authorised and paid.
Stronger relationships with local authorities and clients based on transparency and trust.
Why providers work with ILBP
Consistent, scheduled payments for agreed support.
Clear contact routes for queries about individual clients.
Confidence that funds are being managed in line with local policies.
Case studies
Examples of how managed direct payment accounts support people to get the right care in a flexible, accountable way.
No published case studies in this category yet.