CONTACT
Get in touch with the ILBP team
Whether you are a local authority, care provider, professional deputy or family member, our team is here to talk through cases, referrals and general enquiries.
Use the form to send us a secure message, or contact us by phone or email using the details below.
Request a Call Back
The right contact route for you
We receive enquiries from a wide range of professionals and families. To help your query reach the right person quickly, the guidance below explains which contact route is usually best.
Local authorities & NHS teams
New appointeeship or deputyship referrals.
Questions about frameworks, contracts or fee arrangements.
Discussions about complex cases or bulk transfers of clients.
Care providers
Queries about existing clients whose money ILBP manages.
Concerns about rent, utilities or day to day spending.
Questions about referral pathways in your area.
Clients, families & unpaid carers
Questions about personal allowances or how bills are paid.
Letting us know about changes in circumstances.
Asking whether appointeeship or money management support might help.
How quickly will we respond?
We know that many enquiries relate to urgent situations such as rent arrears, benefit changes or safeguarding concerns. We prioritise responses based on risk and time sensitivity.
Phone calls: answered during office hours wherever possible, or returned as soon as a member of the team is free.
Email and web forms: usually acknowledged within one working day.
Urgent safeguarding issues: will be escalated immediately to the appropriate manager.
Office details
If you would prefer to contact us directly, you can use the details below.
Phone
0161 912 0099Postal address
ILBP Provider Ltd
Suite 8, Station House
New Hall Hey Road
Rawtenstall
Rossendale
BB4 6AJ
Case Studies
See how our money management model supports clients, local authorities and care providers in real world situations.
Contact
Speak to the right team
Use the contact details below to reach the team best suited to your enquiry.
ILBP Appointeeships
Email or call our team for support.
ILBP Deputies, One-off Orders & Tenancy Agreements
Email or call our team for support.
ILBP Direct Payments & PHBs
Email or call our team for support.
If you're unsure, call
0161 912 0100
and we'll direct you.